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Help Desk

San Antonio, Texas · Information Technology
Help Desk -Direct Hire 

Job Description:

We are currently seeking a Help Desk professional in San Antonio Texas. This position reports to our Infrastructure Supervisor.
We are looking for an individual who is a problem-solver and has a proven track record of working in a windows server based environment.
This position requires ability to think on your feet and take independent judgment to quickly resolve help-desk and network related issues.
Customer Service is of the utmost importance to this organization.

Minimum Requirements:
  • At least 2 years of experience working in a help desk environment  
  • Microsoft Certifications or relevant Microsoft Troubleshooting experience
  • Ability to work on Multiple Tickets or multitask
  • Good organization and time management skills
Duties and Responsibilities:
  • Work on both desktop, physical, virtual server environments and provide support to  networks
  • Focus on efficiently diagnosing IT related Issues
  • Maintain accurate documentation
  • Ability to conduct IT assessments of complex environment
  • Ability to communicate issues and roadblocks to the IT support team and to the client in a timely manner
  • Ability to provision virtual servers, installs various lines of business applications, setup integrations, test virtual environments and keep the clients update on various requests.
Require Skills:
  • Desktop MS troubleshooting skills and ability to solve all desktop related issues
  • Ability to do most tasks related to Active Directory
  • Ability to diagnose and solve Exchange/email related issues.
  • Ability to diagnose and solve Terminal Server related issues.
  • Ability to install and setup a basic windows network
  • Knowledge of installing both desktop and server based applications.
  • Ability to setup wireless networks, network printers, install switches and have router configuration skills
  • Ability to multi-task and work in a fast paced work environment
  • Additional basic Microsoft desktop certifications are preferred but not required
Term: Direct Hire 

Pay Rate: $18 -$22 per hour 
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