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Level III Engineer

San Antonio, Texas · Information Technology
Title: Level III  Engineer 
Position Summary: This is a direct-hire position located in San Antonio, Texas. This position will be working for an MSP and its clients. This particular MSP is growing by leaps and bounds while still maintaining a great company culture and fun place to work. They pride themselves on a flexible work schedule. This position will require strong Systems Administration knowledge and will apply advanced technical skills and knowledge to collect the needed information to manage deployments to the Enterprise business. This team member will also be responsible for providing subsequent administrative and development services.
 Essential Job Functions:
· Provide Tier III Support
· Manage and monitor the Office 365 tenants
· Monitor and test performance for potential bottlenecks, identify possible solutions and work with the IS Team resolve issues
· Create and administer user and service accounts, AD group membership, and Exchange mailboxes
· Address client connectivity, client software distribution, and mobile installation issues
· Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model
· Maintain current knowledge of relevant technologies as assigned
· Provide advice and training to peers on various Office 365 applications
· Write and maintain custom scripts (PowerShell) to remediate issues to support users
· Create and implement a training program for user education
Required Skills: Microsoft Exchange Server Administration · Microsoft o365 administration and trouble-shooting · Office 365 Deployments · Microsoft Active Directory administration and trouble-shooting · Understanding of supported applications including Azure AD Exchange
  • Office 365 Admin
  • Azure 
  • Microsoft 365 Admin
  • Virtual Server Management – Vmware and HyperV
  • They are CISCO Meraki shop
  • 100% Datto – Backup Management Systems 
  • MSP someone who is familiar RMM tool (Remote Management) Tool is Automate (Some familiar with RMM tools) 
  • Scripting Powershell Exp. 
  • Group Policy, AD, Exchange (need to know) 
  • Experience doing assessments for Audits – they do 2 days assessment for new clients, and audits for existing clients do service Audits from time to time 
  • General Networking VHCP VLans, Fiber configuration some network management
  • MSP Need to have a passion for servicing others and want to work for an MSP    
  • The client works off of schedules and deadlines, this person needs to be able to get the job done. 
Salary: $90K-$100K

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