IT Change Management Manager

Location: Hybrid | Live Oak, Texas 
Schedule: Hybrid after training (time frame varies)
Term: Full-Time
Work Eligibility: Must reside in Texas and perform all work from home in Texas

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About the Role

We are seeking an experienced and highly skilled IT Change Management Manager to join a dynamic Project Management Office. This role ensures stability, reliability, and continuous improvement of IT services across the organization, while minimizing risks and disruptions.

This is a servant leadership position overseeing the Problem & Change Management team and driving high-quality execution, visibility, and ownership across IT operations.

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Essential Responsibilities

• Provide leadership, coaching, and onboarding for analysts, including growth plans and performance assessments.

• Develop, implement, and maintain procedures for efficient Problem and Change Management.

• Review root cause analyses and reporting metrics for accuracy and completeness.

• Facilitate IT Major Incident meetings and IT Change Control Board sessions.

• Track and report departmental KPIs in collaboration with senior leadership.

• Serve as project manager for regulatory or compliance initiatives.

• Support team operations and coverage as needed.

• Perform additional duties as assigned; responsibilities may change at any time.

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Required Qualifications

• High School Diploma or GED

• 5+ years job-related work experience

• 5+ years financial institution experience

• 5+ years data analysis experience

• 4+ years experience with ITSM tools

• ITIL Strategic Leader certification (required)

• PMP certification required within 3 years of hire

• Intermediate-level team leadership experience

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Skills & Competencies

• Expert-level data analysis, trend identification, and operational reporting

• Ability to implement enterprise-level change management methodologies (ITIL, ADKAR, etc.)

• Proficiency in Excel, Power BI, or similar tools

• Strong interpersonal, organizational, and presentation skills

• Professional written and verbal communication

• Intermediate analytics training capability

• High adaptability and proactive problem-solving

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Preferred Qualifications

• Associate’s degree in Computer Science, IT, or related field
  OR two years of relevant experience in lieu of a degree

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EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected status.