NOW HIRING: IT Service Desk Manager

Location: San Antonio, Texas (Onsite | Monday–Friday)
Industry: Healthcare
Salary: $80,000–$90,000 annually
Apply now by emailing: Janel@triquestx.com

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About the Role

We’re looking for a proactive and hands-on IT Service Desk Manager to lead a team of three support specialists in delivering exceptional IT services in a fast-paced healthcare environment. This role blends leadership, technical acumen, and deep understanding of IT Service Management (ITSM) practices to enhance service delivery, improve performance, and drive operational excellence.

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Key Responsibilities

• Lead day-to-day operations of the IT Service Desk, mentoring and managing a team of three technicians

• Apply ITSM principles to effectively handle incidents, service requests, changes, and problems

• Monitor and report on SLAs and KPIs to ensure high service standards

• Conduct regular team performance reviews, coaching sessions, and development planning

• Serve as the senior escalation point for complex IT issues, ensuring swift and effective resolution

• Collaborate with clinical and IT teams to align service delivery with organizational goals

• Analyze support trends and recommend improvements in systems, processes, or training

• Maintain up-to-date SOPs, support documentation, and onboarding materials

• Ensure compliance with healthcare IT regulations and standards

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Qualifications

Required:

• 3+ years of IT support experience, including at least 1 year in a leadership role

• Proven ability to manage SLAs and drive team performance

• Strong working knowledge of ITSM tools (e.g., ServiceNow, Zendesk)

• Broad technical troubleshooting skills (hardware, software, networking)

• Excellent communication skills and a customer-focused mindset

• Experience working in or with compliance-sensitive environments

Preferred:

• Background in healthcare or other regulated industries

• Certifications such as ITIL, CompTIA A+ / Network+, or Microsoft 365 Fundamentals

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📩 Interested?
Email your resume to Janel@triquestx.com with the subject line: IT Service Desk Manager Application