Job Title: Desktop Support

Work Location: San Antonio, TX 78219  

Term: Permanent Position
            In office; M-F, 8am-5pm
            No remote work

Salary: $55k

Job Summary:

Become the unsung hero of our frontline as a Desktop Support Technician, where you'll tackle technical challenges head-on and provide essential hands-on support to keep our team operating at peak productivity. As a Desktop Support Technician, you'll be our first line of defense against hardware and software woes, adeptly troubleshooting issues, setting up workstations, and swiftly resolving connectivity glitches.

Your role as a Desktop Support Technician is pivotal in maintaining the backbone of our IT infrastructure and ensuring seamless operations. If you're a tech-savvy problem-solver with a knack for communication and a passion for aiding others, this is your moment to shine. Join our team and seize the opportunity to make a tangible impact on our organization's triumphs.

As a Desktop Support Technician, you'll not only resolve issues—you'll be instrumental in shaping our path to success. Apply now and become the indispensable Desktop Support Technician in our team!

Responsibilities:

• Technical Support:

  • Provide technical assistance and troubleshooting support to end-users for hardware, software, and network-related issues.

  • Diagnose and resolve desktop, laptop, printer, and peripheral device problems in a timely manner.

• Software Installation and Configuration:

  • Install, configure, and maintain operating systems, productivity applications, and business software on desktop and laptop computers.

  • Ensure software updates, patches, and licenses are up-to-date and compliant with organizational policies.

• Hardware Maintenance and Upgrades:

  • Perform hardware upgrades, repairs, and replacements for desktops, laptops, and peripherals as needed.

  • Conduct preventive maintenance tasks, such as cleaning and optimizing systems for optimal performance.

• User Account Management:

  • Create, modify, and deactivate user accounts and access permissions in Active Directory and other systems as per user requests and security policies.

  • Assist with password resets, account unlocks, and access requests to ensure seamless user access to IT resources.

• Documentation and Training:

  • Maintain accurate records of support requests, resolutions, and inventory in the ticketing system and knowledge base.

  • Provide user training and guidance on IT policies, procedures, and best practices to enhance end-user productivity and IT literacy.

Qualifications:

• Associate degree or equivalent certification in Information Technology, Computer Science, or related field.

• 1-3 years of experience in desktop support or technical support roles.

• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common productivity applications.

• Familiarity with hardware troubleshooting, including desktops, laptops, printers, and peripherals.

• Basic understanding of networking concepts, TCP/IP protocols, and connectivity troubleshooting.

• Excellent problem-solving skills and the ability to diagnose and resolve technical issues independently.

• Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical users effectively.

• Customer-focused attitude with a passion for delivering exceptional service and support.

Additional Requirements:

• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.

• Experience with remote desktop support tools and remote troubleshooting techniques is a plus.

• Familiarity with ITIL (Information Technology Infrastructure Library) framework and IT service management principles.

• Ability to lift and move computer equipment and peripherals, as needed, for installation and maintenance tasks.

• Willingness to work occasional evenings or weekends to accommodate scheduled maintenance or support activities.