Desktop Support Tier II

Location: San Antonio, TX
Date Posted: 01-04-2019

Title of Position: Desktop Support Tier II

Department: IT

Reports to: IT Manager

Overall Responsibility:
  • Provide support for end users in person, over the phone and using remote desktop tools.
  • Respond to support requests made in person, by phone and email, then document the problem, the action taken and the resolution in a ticket management system.
  • Work within a tiered structure, assisting Contractors, while escalating complex issues to more senior team members of the team.
  • Install, configure and troubleshoot Windows XP clients in an Active Directory environment.
  • Support clients using network printers and scanners, Microsoft Office and proprietary and client-server and web based applications
  • Support clients using wireless devices
Consults with: Vendors, executives, and internal customers

Term:  Contract to Direct Hire

  • Bachelor’s degree in Computer Science
  • CCNA and Basic Network Troubleshooting
  • Three plus years performing server hardware, operating system, software installation, and configuration 
  • Three plus years performing administration and engineering type duties within an enterprise environment 
  • Windows 2008 and up environment 
  • Understands security policies and group policies and implements best practices
  • Experience documenting issues and resolution, as well as configuration and process management. 
  • Ability to communicate effectively with the engineering team and application business owners, prioritize and execute tasks in a fast paced environment. 
Salary Range: $40K-$43K

Recruiter Contact Information: Email me for more details about this opportunity! 
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