Technical Systems Analyst III (Support Role)

Location: San Antonio, TX
Date Posted: 11-16-2018

Title of Position: Technical Systems Analyst III (Support Role)  

Department: IT

Reports to: IT Manager

Overall Responsibility:
  • Provides knowledge and expertise in a broad spectrum of technologies including servers, storage, backup systems, networking, and security at a Tier 3 level.  Serves as an escalation point for technical issues related to new initiatives in operations as well as to the operational infrastructure already in place
  • Responsible for the technical and integration maintenance of technical initiatives and projects. .
  • Provide Tier 3 level engineer support for all environments
  • Administer VMware Horizon virtual desktop infrastructure
  • Perform technical project lead functions in the design and review of new server systems and business applications. 
  • Analyze and resolve complex enterprise system hardware and software problems, collaborating with peer teams and vendors for solutions
  • Monitor system performance and respond to critical system alerts promptly.  Escalate incidents as necessary.
  • Provide guidance to junior level staff when necessary
Consults with: Vendors, executives, and internal customers

Term:  Contract to Direct Hire

Qualifications:
  • Bachelor’s degree in Computer Science
  • CCNA and Basic Network Troubleshooting
  • Three plus years performing server hardware, operating system, software installation, and configuration 
  • Three plus years performing administration and engineering type duties within an enterprise environment 
  • Windows 2008 and up environment 
  • Vmware Knowledge
  • Working knowledge of Storage Area Network infrastructure and configuration, in support of all virtual systems
  • Understands security policies and group policies and implements best practices
  • Experience documenting issues and resolution, as well as configuration and process management. 
  • Ability to communicate effectively with the engineering team and application business owners, prioritize and execute tasks in a fast paced environment. 
Salary Range: $70K

Recruiter Contact Information: Email me for more details about this opportunity! Ivy@triquestbusiness.com 
 
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