Senior Network Voice Engineer

Location: San Antonio, TX
Date Posted: 04-20-2018
Title of Position: Senior Network Voice Engineer

Department: IT

Reports to: IT Manager

Overall Responsibility:
The Senior Level Network/Voice Engineer is responsible for engineering in our Cisco routing and switching environment, network security appliances, and telephony infrastructure. This includes installing, configuring, maintaining, supporting, and optimization of stated environments. The role is both project and operational based. Operationally this individual will analyze and resolve issues that occur related to the IP network, security, and telephony environments in a professional, timely, and accurate fashion supporting users, applications and other infrastructure teams. Responsibilities include:
• Provide architecture and guidance on IP networking, Security, and Cisco telephony/video (Network Services) projects as well as BAU support functions
• Maintain, upgrade, patch, recover, troubleshoot and provide general support of Network Services infrastructure
• Monitor availability and performance Network Services environment
• Document processes for internal policies and procedures related to Network Services infrastructure
• Assess, document, and implement changes as required in conjunction with risk and security teams
• Perform infrastructure configuration management activities and follow change management procedures for implementing any changes to the production environment
• Conduct research on emerging products, services, and standards in support of Network Services and its product development efforts
• Manage relationships with a mixture of external vendors and 3rd party providers

Term:  Direct Hire 

Bachelor's degree in a Technical discipline and CCNP-Voice or similar certification
Unified Communication Contact Center (UCCC)
Extensive experience with Cisco Call Manager/Collaboration
Exceptional troubleshooting skills
Analytical, proactive, and detail-oriented
Excellent verbal and written communication skills​

Salary Range: $85K -$100K 




 
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