Service Desk Technician

Location: San Antonio, Texas
Date Posted: 10-26-2017
Title of Position: Service Desk Technician
Department: IT
Reports to: Security Manager
Overall Responsibility:
  • Information Technology end user support.
  • Documentation of support resolution within the IT service support management solution.
  • Follow-up on open issues that arise throughout the course of daily duties and/or other
    assignments being performed.
  • Account and mailbox creation, specifically Active Directory and Exchange, and account removal/cleanup.
  • Install, deploy and maintain laptops, desktops, peripherals, printers, multi-function and mobile devices.
  • Assist with maintaining IT service support management solution and its functionality.
  • Work with third party IT vendors when needed.
  • Perform additional duties and assignments as requested in support of IT systems.
  • On-call availability
Consults with: IT and End Users
Term:  Contract to Hire  
  • Associates or Bachelor’s degree, preferably in the field of computer science or information systems.
  • 1-4 years’ experience in an IT support role.
  • Strong customer service orientation.
  • Familiarity with IT service support management solutions.
  • Experience working in a team-oriented, collaborative environment.
  • In depth knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite.
  • Significant knowledge of PC hardware maintenance and troubleshooting.
  • Understanding of LAN/WAN technologies, telecommunications networks and various application software platforms
  • Strong interpersonal, written, and oral communication skills.
  • Able to conduct research into issues and products as required.
  • Ability to prioritize, execute tasks and make sound decisions in emergency situations.
  • Ability to present ideas in a user-friendly language.
  • Proven analytical and problem-solving abilities.
  • Must be able to quickly learn new skills and technologies
Salary Range: $15-$25 per hour  Depending on experience and skill-set

Recruiter Contact Information:

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